Jherich J. Silas

Professional Summary

Operations Engineer and IT Professional specializing in Site Reliability and Production Services. Expertise in bridging the gap between high-stakes incident command and scalable cloud infrastructure. Proven track record of maintaining near-zero error rates and modernizing governance frameworks for enterprise-level financial systems.

Professional Experience

Bank of America | Vice President, Production Services

July 2021 – Present | Plano, TX

• Incident Command & Reliability: Leads Tier 2 triage and recovery for high-priority incidents, maintaining a near-zero error rate while ensuring resolution of SLAs for millions of Consumer and Wealth Management users.
• Strategic Prioritization: Expertly manages the intake of Critical vs. High-priority service incidents, utilizing a risk-based approach to allocate resources toward events with the highest financial and customer impact.
• Change Management & Governance: Serves as a primary approver for Change Requests (CRQs); spearheads the modernization of the team's change governance framework, authoring the official playbook to standardize implementation and ensure compliance across the engineering group.
• Process Engineering: Advocates for and implements process improvements in the triage lifecycle to decrease Mean Time to Repair (MTTR) and improve production readiness.
• Knowledge Management: Maintains and governs version control for team playbooks and governance documentation on team collaboration tools; ensures reliability for critical recovery procedures and audit compliance.
• Stakeholder Communication: Delivers concise executive summaries and real-time status reports to senior leadership during critical system outages.

Blackbirds.IO | React Developer / DevOps (AWS Engineer)

Oct 2020 – July 2021 | Fort Worth, TX (Remote)

• Cloud Infrastructure: Provisioned and managed AWS Elastic Container Service (ECS) clusters and Route 53 configurations to support scalable web applications.
• Environment Management: Automated the deployment of new builds to staging and production environments, ensuring seamless delivery pipelines.
• Front-End Engineering: Developed and maintained reusable website components using React, TypeScript, and SCSS; continued supporting specialized projects on a freelance basis through March 2022.

Tru Measure (McClatchy Corp) | Operations Engineer

Jan 2012 – May 2020 | Fort Worth, TX (Remote)

• Analyzed website issues related to client sites and reverse proxies to improve marketing ROI.
• Updated, re-scripted, and added content to proxy sites to achieve client marketing goals.
• Collaborated with Senior Developers to find solutions for complex JavaScript and proxy scope issues.
• Optimized proxy sites via RegEx, CSS, and HTML; managed AppCues UX for presentations.

Metrix4Media – Local Edge (Hearst Media) | Senior Sales Engineer

Sept 2007 - April 2013 | Frisco, TX

• Acted as the primary contact for search engine and client-side analytics, tracking tools, and web technology concerns.
• Provided SQL reports for Senior Management regarding Search Engine Alerts and Exception issues.
• Led client-side analytics and managed website compliance with reverse proxy technologies.
• Assisted Sales and Editorial teams in communicating technical concerns to clients.